Information technology has improved and made significant impacts on our daily lives. It is fascinating to see how more and more users are using the internet as a medium for communication and information as technology evolves rapidly. Although technology is changing our behaviors, ideas and the way we think. I believe information technology has not been effectively incorporated into higher education.
Although many professors are implementing information technology use into their assignments and class environment, there is no interactive support. For example, professors should host web conferences with their students to encourage an interactive environment through new media instead of assigning assignments that require no thought. Professors should also ask critical thinking questions to encourage students to participate. Professors should also encourage students to use their university website to communicate with other students and ask questions.
Another advice I would give is to implement online chat systems for many departments so it saves students and faculty members time. Online chat systems will save students a trip and waiting endlessly on lines for help. I personally have experienced this type of problem when trying to meet with an advisory. Wait times at the advisory's office usually takes more than two hours, which is quite unreasonable if you are only meeting with an adviser for five minutes. New media needs to be
implemented in higher education to its full potential. Due to the fact that Baruch college has limited number of faculty members that can help students in various departments, an online chat system works best. Limited number of faculty members will cause traffic in waiting lines which can be overwhelming.
Implementing webcam support services is also a great idea for technical support or any sort of problems. To prevent spam, students will be required to log into their student accounts and be identified that way. For some departments at Baruch college, they require that you leave a voice message. I usually find that inefficient and unreliable. Overall,information technology needs to be improved in many areas at Baruch College.
I think your idea to include a chat support for the advisement center is great. Wait lines to speak to an advisor are always ridiculous. Often times you NEED to schedule a visit in order to able to actually speak to one. A chat function would increase accessibility to advisors exponentially.
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